Improving Operations Quality
on the Transit Platform of a Food Brand Franchisor
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Overview
Our client, a food brand franchisor, wants to improve its operations quality on the transit platform in Le Havre.
KEPLER offers to implement “Kaizen” projects based on the analysis of load inducers on the target platform.
Context
- Operation and supply through container of a hundred overseas franchise stores
- Port consolidation platform preparing and shipping 7,000 TEUs per year in 4 industries: fresh, frozen, PGC, bazaar
- An increase in activity resulting in operating costs and a sharp increase in the number of disputes
- A saturated logistics area hampering compliance with the cold chain during unloading and preparation operations
Objective(s)
Category: Improving Responsiveness and Securing Availability
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Improving warehouse service to reduce disputes in stores
As in many organizations with few processes implemented, a business volume increase first boosts the number of shortcomings (preparation errors, delays, etc.). We worked again with the teams to determine Lean standards and we provided them with support on a daily basis, by analyzing and addressing any gap. By restoring comfort and providing benchmark, the overall quality of the warehouse service quickly recovered and the additional costs associated with overtime were significantly reduced.Lysiane Bessonnet, Director, Supply Chain Practice Leader
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