Action plan for quality improvement for finished products, in collaboration with the Customer

Overview

Our client, expert holograms manufacturer, wants to implement a quality improvement plan for finished products. KEPLER offers a quality diagnosis on the field and a roadmap to meet the expectations of the customers.

Context

Company acquired by a French identity and security group
Strong will of the group to improve customer quality
Need to improve the customers quality of the company as part of a contract aimed at doubling their turnover
Quality teams understaffed for several months
Quality incidents encountered with the main client in recent years

Objective(s)

Category: Meeting Customers Expectations

Implementing a practical quality improvement action plan
Restoring an operational clientsupplier relationship beyond the commercial relationship

In an international context, the approach presented by KEPLER and supported by the supplier, has enabled to reconnect the company to its customers. This was possible by aligning with quality criteria and refining the codevelopment plan for new products.
Edouard Alquié, Director, Operations Practice Leader

COMPLETE VERSION

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Operations Referent

Edouard Alquié

Director

Edouard graduated from Kedge Business School before joining Orange & Autoliv Supply Chain teams. He has more than ten years of experience in consulting. He specializes in industrial…

Edouard Alquié

Edouard Alquié

Director

Edouard graduated from Kedge Business School before joining Orange & Autoliv Supply Chain teams. He has more than ten years of experience in consulting. He specializes in industrial diagnosis and transformation planning for the Manufacturing and Retail sectors.