Improving the Service Rate and Accelerating the Customer Lead-Time of a Wheelchair Manufacturer

Presentation

Our client, an outfitted wheelchairs manufacturer, wants to improve its service rate and accelerate its customer lead-time. KEPLER supports its client in analyzing the non-performance causes and implementing a corrective action plan aimed to improve its service rate.

Context

Serving the distribution points in 3 days after the customer order: outfitted chair constitution with more than 60 options
Seven industrial sites around the world and 3 product ranges
80% of parts procurement carried out through distant sourcing (India)
A big diversity to manage in production with 160 suppliers and 7000 active components
Supply on the forecast with many shortages and overstocks

Objective(s)

Category: Improving Responsiveness and Securing Availability

Securing supply flows and limiting disruptions

The KEPLER intervention was focused onfield support for the organization. The animation work allowed the teams to identify and align with the natural causes of nonperformance and the mobilization of the businesses -procurement, supply, trade, logistics- on dedicated action plans.
Lysiane Bessonnet, Director - Supply Chain Practice Leader

Complete Version

Discover the methodology, tools and results supporting this business case

Supply Chain Referent

Lysiane Bessonnet

Director

Lysiane graduated from Audencia Business School, and holds a CSCP certification from APICS. She started her career in consulting as Procurement and Supply-Chain specialist. She joined…

Lysiane Bessonnet

Lysiane Bessonnet

Director

Lysiane graduated from Audencia Business School, and holds a CSCP certification from APICS. She started her career in consulting as Procurement and Supply-Chain specialist. She joined KEPLER in 2009 where she became leader of the Supply-Chain practice. She specializes in the Consumer Goods, Manufacturing and Distribution sectors.